I've also found tickets.ie customer service shocking. I've been on to them daily to establish where my season ticket is. I can't even find out if they have dispatched it and it has gone missing in the mail.

At least they have been able to send out paper tickets for both games so far, but that has required multiple calls.

I'd much prefer the convenience of the season ticket I paid for back in March.

I hope the partnership with them is a sponsorship and Connacht Rugby are getting good money.

Very, very frustrating.

Newname wrote: But even a simple laminated fixture list card would have been of greater use to plan weekends/ family events around the games - they might even get more ticket sales for in it.

Given the lead up times for merch in this kind of bulk, and how late in the day the fixtures were out, means that this was probably a non-runner.

I like the notebook! Seems a bit different, but it's not like you can just get away with giving out pins every year, right? Right?

(Clan membership pins, card etc. will be distributed from next weeks home game, all going according to plan!)

Newname wrote: Wondering if I'm alone in thinking the "gift pack" is particularly weak and pitiful offering and perhaps a little patronising.

last years one was great, the scarf the fridge magnet with all fixtures was so handy. But I wasn't going to queue up in the rain for this years pack.

Wondering if I'm alone in thinking the "gift pack" is particularly weak and pitiful offering and perhaps a little patronising. I acknowledge it is a gift but I would prefer they don't worry about a gift pack if it is so badly thought out.
A notebook and pen, if I need these I will already have one suitable to my needs. Car freshener I thought went out in the late 80's. The whole thing seems so retro. Perhaps next year they could give 8-track cassette tapes!
I know the gift pack is meant to be little gesture and I know I sound ungrateful, but I would prefer no gift than something so badly and carelessly thought out, and patronizing.
Can understand a scarf would put them in a little conflict with their marketing partners. But even a simple laminated fixture list card would have been of greater use to plan weekends/ family events around the games - they might even get more ticket sales for in it.
A decent sized Connacht car sticker ( without the silly "I'm a season ticket holder" motif) would have been welcome.
Have to sign off now as I'm away to put my Connacht notebook into a drawer where it will be found in five years time and thrown in the bin.

I renewed my family season tickets on the 14th of March and still have not received them.
After numerous frustrating calls to the front desk at Connacht Rugby and tickets.ie, I was finally e-mailed replacements to print out for today's game. I fully accept that every now and again S**T happens but the way tickets.ie seem to be dealing with the situation is farcical at best and the point of contact inside Connacht Rugby simply doesn't seem to care about any issues people are having. His response is simply that they outsourced match ticketing to tickets.ie and it's not their problem any more. Like many of you here I've been a Connacht season ticket holder for many years and I genuinely couldn't speak highly enough of the organisation but surely somebody needs to step up and sort out current ticketing issues and stop passing the buck.

The notebook is very nice.

Kids pack was a little sparce with an autograph book and a pen.

Car sticker, car air freshener, a notebook and pen

Anything good in the supporters pack this year?

No joy for me. Said they would send me an eTicket but never did.
Will probably be able to sort it on the gate, but might be on the lookout for a freebie if anyone is throwing one away

My arrived yesterday TG,
The automatic response from the email I sent on Wednesday Evening to the Season Ticket , said " they will respond within 72hrs. - I am still waiting for a response. Anyone who needs a printed ticket - good luck emailing them as directed .
get on the Phone fast.!!

Should have received mine this week as purchased back in March. The branch directed me to tickets.ie on 01-8899950. Called earlier and waiting for them to email a ticket for the Bristol match.

biffo77 wrote: Call the office if your ticket hasn't arrived yet. They'll sort you out with a paper ticket at the gate. Like Sol mine arrived on Tuesday.

Like that received mine on Tuesday. Nearly sure I read that anyone that purchased their tickets in the first window would have them before the Bristol match. Others after that would be sent a link to print their tickets.

I got mine on Tuesday. I think if you get onto the branch they'll email you a ticket to print out.

Call the office if your ticket hasn't arrived yet. They'll sort you out with a paper ticket at the gate. Like Sol mine arrived on Tuesday.

I got my ticket in the post earlier this week, and I know some others have gotten theirs?

So did anyone get their season ticket or any hint about how one might gain access to the Sportsground tomorrow?